Customer Service Representative Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers and peers always.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, request, sending/entering email orders, daily deposits are scanned, update spreadsheets accordingly.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Answering inbound and outbound calls and directing the calls to the proper channels.
- Providing administrative and clerical support by ensuring company orders are processed timely and accurately.
- Process fuel billing.
- Must be detailed oriented.
- Other duties will include but not limited to, assisting our Compliance and Dispatch Managers as needed.
Education Requirements:
- High school diploma, general education degree, or equivalent.
Qualifications:
- Must be willing to take a national background check and complete a drug test.
- Must provide references that are verifiable.
- Must have a minimum of two (2 year experience in this field).
- Commitment to work until job is completed.
- Interacts well with others. Good team player.
- Communications skills and prior customer service experience a plus
- Experience with MS office applications: Outlook, Excel, and word.
- Experience with computerized order entry system a plus.
- Must be a multi-tasker in a fast-paced environment.
