Customer Service Representative Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers and peers always.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, requests, sending/entering email orders, daily deposits are scanned, update spreadsheets accordingly.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Answering inbound and outbound calls and directing the calls to the proper channels.
- Providing administrative and clerical support by ensuring company orders are processed timely and accurately.
- Process fuel billing.
- Must be detail-oriented.
- Other duties will include but not limited to, assisting our Compliance and Dispatch Managers as needed.
Requirements:
- Work Schedule & Remote Work:
This position requires in-office work from Monday through Friday. However, once hired, employees will have a remote component based on their assigned rotation. Remote work is typically limited to a maximum of about 4 hours, depending on the volume of orders that need to be entered.
Education Requirements:
- High school diploma, general education degree, or equivalent.
Qualifications:
- Must be willing to take a national background check and complete a drug test.
- Must provide verifiable references.
- Must have a minimum of two (2 years experience in this field).
- Commitment to work until the job is completed.
- Interacts well with others. Good team player.
- Communications skills and prior customer service experience a plus
- Experience with MS Office applications: Outlook, Excel, and Word.
- Experience with computerized order entry systems a plus.
- Must be a multi-tasker in a fast-paced environment.
