Job Summary:
We are seeking a detail-oriented Billing and Order Entry Clerk. The ideal candidate will have strong customer service and administrative skills, with the ability to handle multiple tasks in a fast-paced environment. This role plays a key part in maintaining positive customer relationships and ensuring accurate processing of company orders and data.
Duties and Responsibilities:
- Provide exceptional customer service with a positive, professional, and empathetic attitude.
- Communicate with customers via phone, email, and other platforms.
- Gain in-depth knowledge of company products and services to respond to customer inquiries.
- Process customer orders, applications, forms, and requests accurately.
- Enter email orders, scan daily deposits, and update internal spreadsheets as required.
- HEAVY DATA ENTRY
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Handle inbound and outbound calls(HEAVY CALL VOLUME), directing them to appropriate departments.
- Provide general administrative and clerical support to ensure the timely processing of company orders.
- Perform billing tasks related to fuel services (INPUTTING RECEIPTS).
- Support the Compliance and Dispatch Managers as needed.
- Maintain a high level of accuracy and attention to detail in all assigned tasks.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 2 years of relevant experience in billing, data entry, and customer service.
- Strong interpersonal and communication skills; team-oriented mindset.
- Proficiency in Microsoft Office applications (Outlook, Excel, Word).
- Familiarity with computerized order entry systems is a plus.
- Ability to multitask effectively in a fast-paced environment.
- Commitment to seeing tasks through to completion.
Additional Requirements:
- Must successfully pass a national background check and drug screening.
- Must provide verifiable professional references.
- Must be flexible to work onsite Monday through Friday, with potential for limited remote work (approximately 4 hours based on order volume) after training and assignment rotation.
