At KB Staffing, we often here from business owners who are looking for a new staffing agency to partner with after being dissatisfied with their current provider. For one reason or another, the current provider of staffing solutions is causing more stress and strain for the business than relief and support! This, of course, is something that should never happen. But, in the world of hiring and firing, payroll management, employee screening, and helping fill Polk County jobs with a skillful Central Florida workforce, you must have an experienced human resources team to back up your business. So how do you ensure the company you’re considering will fulfill staffing needs and deliver on all they promise? The answer lies within a series of must-ask questions that we recommend when you’re on the market for staffing help. These are questions that— putting on the hat of the business owner— we would definitely recommend need to be fully understood before entering a partnership with any agency.
Question: What experience do you have with recruiting in my industry?
Assess the answer: If a staffing agency is not upfront about where their expertise lies, then you should be concerned. A knowledgeable staffing company will be aware of your industry’s issues, important events, new technologies, safety practices, etc. They may also have knowledge of what other companies in their area serve your industry— including your competitors. If the price seems too good to be true, than it more than likely is. Some times the price is low for a reason, and there’s no need to make your company a guinea pig in the name of saving some funds, which will ultimately cost you more down the road (in dollars and in headaches).
Question: How do you measure your client satisfaction and what’s your current satisfaction score?
Assess the answer: Sometimes it can be difficult to measure performance, but not in this case. When it comes to a staffing agency, look to their track record for a good indicator of their future performance. Finding out how many happy customers they currently have will bring you one step closer to knowing whether you’ll be a happy customer in their care. At KB Staffing, we provide our customer satisfaction rate upfront because we’re proud of our track record of success.
Question: What was your turnover rate for internal staff last year; also, what is your current satisfaction score with permanent and temp-to-hire talent?
Assess the answer: Building on the assessment of the previous answer, don’t stop at the customer satisfaction rate. Ask how happy their own staff is, and what the satisfaction rate is from recruited talent. You want to make sure that the people supporting you on the backend will likely remain with the staffing agency for the long term.
Question: What are your expectations of me in this partnership?
Assess the answer: It’s important to remember that you are creating a partnership. If both parties involved take a genuine interest in the others expectations, the chances of finding the right individuals for the right positions will increase dramatically.
At KB Staffing, we’re ready to answer these questions for businesses in need of human resources solutions. Regardless of the size of your Lakeland, Winter Haven, or Central Florida business, a well-equipped staffing agency will assess your needs, answer your questions, and deliver on their promises. We do that here every day, and that’s what makes the relationships we build with our clients a productive, lasting, and fruitful one. To get your answers to these questions, and any others you might have, click here or call us today at (863) 875-5725.
