While the workplace should be free of conflict and drama, KB Staffing understands that sometimes conflict arises. It’s just a fact of life that when you have a group of people together from various backgrounds with different perspectives, sometimes disagreements will happen. This makes conflict resolution skills invaluable in any work environment.
Handling Conflict with Care
As an expert staffing service, the office staff at KB Staffing are adept at managing the conflicts that occasionally come up amongst temp workers or between workers and their supervisors. Here are some of the strategies we use to help resolve differences quickly and peacefully.
- Be proactive. Any time there is a problem, take action immediately. Get the involved parties’ points of view to get a more complete picture of the situation. Set up a meeting as soon as possible to resolve the issue.
- Reduce tension. Frame the discussions in a positive light by referring to them as “brainstorming sessions” or “chats,” something friendlier than a “conflict resolution meeting.”
- Active listening. During any discussion, give the speaker your full attention. Ask open-ended questions to get participants talking. Restate what you hear in your own words to demonstrate you understand. Ask for opinions and possible solutions, then encourage a consensus on how to move forward.
- Focus on the issue. Guide the conversation to stay on topic, and do not allow any personal attacks. The goal should be to find a solution to the problem at hand.
Managing conflict isn’t always easy, but with a little patience and compassion, it is possible to resolve many issues without further escalation.
Avoid the Drama with KB Staffing
Nobody enjoys working in a tense environment where frequent outbursts cause stress and conflict. At KB Staffing, we carefully screen all workers to ensure they are a good fit for the companies we send them to. We respect the Polk County workforce while offering temporary staffing options to local companies in need of extra help. When you need staffing solutions, count on KB Staffing!
